I am not a doctor or a lawyer, I own a cleaning business. This is not medical or legal advice. Understand and comply with the legal and health authorities in your area.
My business can be open, now what?
1. Establish policies
Regarding COVID, establish a Business, Staff and Customer policy and let your staff know if anything changes. Here are the Government of Canada’s guidelines.
The Business Policy covers how services will change, how interaction with customers will change and how policies will be enforced.
The Staff Policy covers changes to how staff are to practice social distancing with one another and customers. When and how to self-monitor their health.
The Customer Policy covers how customers and clients are to interract with your business.
2. Educate staff
A patient, calm and grateful demeanor will go a long way. Make sure they understand these points:
- Financial support from CERB is likely available if they need to self-isolate
- What symptoms to monitor (shortness of breath, cough, fever, etc.)
- The AHS self-assessment is here
- You want them to be honest when it comes to montiroing their health
- A wealth of information can be found here including symptoms, financial aid, current laws, etc.
Post signs at sinks and hand sanitizing stations explaining how to wash hands properly. These signs and most others already exist. Get them here free.
Make the signs so simple a 10 year old kid can understand it.
3. Make Self-Check-Ups easy
This is cheap and simple:
- Get a medical surface temp thermometer ($50)
- Set up a small table where staff can check their temperature as they arrive which includes:
- Hand sanitizer
- Post a sign for how to check their temperature.
Here’s an example for what the sign might say:
- Sanitize hands
- Put on a glove
- Measure temperature
- Put down thermometer
- Discard glove
- If temperature is below 38°C (100.4°F)
- If temperature is above 38°C (100.4°F)
- Go to a designated area or go home
- Call your manager
Post questions for a self-assessment (for example):
- Have you returned from travel in the last 14 days?
- Are you or anyone in your household experiencing cough, cold, flu, runny nose, fever, shortness of breath or difficulty waking up?
- Have you been in contact with anyone diagnosed with COVID-19?
There will be future posts on topics like “How to prevent cross-contamination”