Privacy Policy

Last updated: 10/09/2019

Focus Window Cleaning acknowledges that your privacy is important, and we take it very seriously.

This privacy policy (“Privacy Policy”) describes our procedures and policies about the collection, use, disclosure, and sharing of your personal information or personal data when you use the Focus Window Cleaning Platform (collectively all our websites, apps and services).

Focus Window Cleaning is the data controller for your personal information collected through the Focus Window Cleaning Platform. This Privacy Policy applies to activities by Focus Window Cleaning and its affiliates and subsidiaries (collectively “Focus Window Cleaning,” “we” or “us”). Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Service. For clarity, personal information or personal data means information relating to an identified or identifiable natural person.

Primarily, Focus Window Cleaning collects personal data from you directly. At times we gather information from other sources, both public and private institutions.

Focus Window Cleaning is based in Calgary, Alberta Canada and services Calgary and areas local to Calgary.  The Focus Window Cleaning Platform is not intended to service customers without interests in Calgary or in the local areas around Calgary.

What We Collect

We collect information directly from individuals, from third-parties, and automatically through the Focus Window Cleaning website. If you choose not to disclose certain personal information, it may limit your access to certain services or features, including job estimate requests, and contacting us through our website.

Communications: When you communicate with us (via email, phone, through the Focus Window Cleaning Platform, website, social media or elsewhere), we may maintain a record of your communication.

Surveys: We at times send out surveys and polls, through the Focus Window Cleaning Platform, to collect knowledge about the way you use our products in your daily routines or in your workplace. We may use the answers you provide, internally in the company, to improve our service. We may also use your answers in an anonymized form, for statistics used publicly.

Account Information: When you create an account and profile on the Focus Window Cleaning website, we collect your name, contact information, and other information you provide, such as your cleaning and other preferences (to provide a better personalized service).

Automatically Collected Information About Your Activity: We use cookies, log files, web beacons, local storage objects, and other tracking technologies to automatically collect information about your activities, such as date and time of your visit, page views, searches, and other information relating to your use of the Focus Window Cleaning Platform. We also may collect and may store information that your computer or mobile device provides to us in connection with your use of the Focus Window Cleaning Platform such as your browser type, computer type or mobile device, browser language, mobile carrier, unique device identifier, IP address, location, and requested and referring URLs. We also receive information when you view content on or otherwise interact with the Focus Window Cleaning Platform, even if you have not created an account. For more information, see the “Cookies, Pixels and Tracking” section below.

Engagement: We may collect browsing information – such as IP address and location, date and time stamp, user agent, Focus Window Cleaning cookie ID (if applicable), URL, unique advertising or content identifiers (if applicable), time zone, and other information about user activities on the Focus Window Cleaning Platform.

Purposes and Legal Basis for Our Use of Your Information

We do not sell your personal data – such as your name and contact information – to third parties to use for their own marketing purposes. Focus Window Cleaning uses the information we collect for our legitimate interests which include the following:

  • Provide our Services.
    • We use this data  to:
      • provide you the services we offer on the Focus Window Cleaning Platform
      • communicate with you about your use of the Focus Window Cleaning website
      • respond to your inquiries
      • provide troubleshooting
      • for other customer service purposes.
  • Personalization.
    • We use this data to:
      • tailor the content and information that we may send or display to you in the Focus Window Cleaning website
      • to suggest features and content
      • offer location customization and personalized help and instructions
      • otherwise personalize your experiences while using the Focus Window Cleaning website.
  • Marketing and Promotions.
    • For marketing and promotional purposes, such as:
      • to send you news about Focus Window Cleaning
      • promotions
      • newsletters
      • special offers
      • or to otherwise contact you about products or information we think you may be interested in.
  • Analytics.
    • To gather metrics to better understand how users access and use the Focus Window Cleaning website; to evaluate and improve the Focus Window Cleaning website and to develop new products and services.
  • Comply with Law.
    • To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
  • Prevent Misuse.
    • Where we believe necessary to investigate, prevent or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service or this Privacy Policy.

Personal Data Collected

Purpose of Processing

Legal Basis of Processing (EU users)

Account Information

Your Content

Communications

Surveys

Provide our Services

Personalization

Marketing and Promotions

Analytics

Comply with Law

Prevent Misuse

Our Legitimate Business Interests

Where necessary to the performance of a contract with you (upon your request, or as necessary to make the services available)

Compliance with law

Where necessary to the establishment, exercise or defense of legal claims

With your consent

Automatically Collected Information

Provide our Services

Personalization

Marketing and Promotions

Analytics

Prevent Misuse

Our Legitimate Business Interests

Where necessary to the performance of a contract with you (upon your request, or as necessary to make the services available)

Where necessary to the establishment, exercise or defense of legal claims

With your consent

Engagement

Personalization

Marketing and Promotions

Analytics

Our Legitimate Business Interests

Where necessary to the establishment, exercise or defense of legal claims

With your consent

 

How We Share Your Information

We share information as set forth below, and where individuals have otherwise consented:

  • Service Providers. We may share your information with third party service providers who use this information to perform services for us, such as payment processors, hosting providers, auditors, advisors, consultants, customer service and support providers.
  • Affiliates. The information collected about you may be accessed by or shared with subsidiaries and affiliates of Focus Window Cleaning, whose use and disclosure of your personal information is subject to their Privacy Policies.
  • Business Transfers. We may disclose or transfer information, including personal information, as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy, or similar event.
  • Legally Required. We may disclose your information if we are required to do so by law.
  • Protection of Rights. We may disclose information where we believe it necessary to respond to claims asserted against us or, comply with legal process (e.g., subpoenas or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and protect the rights, property or safety of Focus Window Cleaning, its users, or others.
  • Anonymized and Aggregated Data. We may share aggregate or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.

Below is a list of Sub-processors we work with:

Sub-processor

Purpose

Elementor

Webpage Building

Microsoft

Email and file storage services

Contact Form 7

Survey Services

Mailchimp

Survey Services

Hostspot

Hosting Provider

Loginizer

Security Services

Square

Billing Services

Quickbooks

Billing Services

Lions Park Computers

IT Services

Top 1 Financial

Financial Services

WordPress

Website Platform

WPForms

Survey Services

 

Cookies, Pixels and Tracking

We and our third-party providers use cookies, clear GIFs, JavaScript, local storage, log files, and other mechanisms to automatically collect and record information about your usage and browsing activities on the Focus Window Cleaning website and across third party sites or online services. We may combine this information with other information we collect about users. Below, we provide a summary of these activities.

Cookies. These are small files with a unique identifier that are transferred to your browser through our websites. They allow us to remember users who are logged in, to understand how users navigate through and use the Focus Window Cleaning website, and to display personalized content and targeted ads (including on third party sites and applications).

Pixels, web beacons, clear GIFs. These are small graphics with a unique identifier, similar in use to cookies, which we use to track the online movements of users of the Focus Window Cleaning website, and to personalize content. We also use these in our emails to let us know when they have been opened or forwarded, so we can gauge the effectiveness of our methods of communication.

Analytics Tools. We may use internal and third party analytics tools, including Google Analytics and the Demographics and Interests feature. The third party analytics companies we work with may combine the information collected with other information they have independently collected from other websites and/or other online products and services. Their collection and use of information is subject to their own privacy policies. If you do not want Google Analytics to gather information about you, please visit this page: Google Analytics.  You have the right to opt-out of the Google Analytics Advertising Feature used on the Focus Window Cleaning Platform through Google’s Ads Settings, Ad Settings for mobile apps or any other available means such as Google’s opt-out browser extension.

How We Protect Your Information

The security of your information is important to us. Focus Window Cleaning has implemented safeguards to protect the information we collect. However, no website or Internet transmission is completely secure. We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, as well as logging out of your user account, and closing your web browser when finished using the Focus Window Cleaning Platform on a shared or unsecured device.

Access and Amend Your Information

You may update or correct your account information at any time by logging in to your account. You may also make several other adjustments to settings or the display of information about you as described in more detail in the following section about Your Choices.

Your Choices

You may, of course, decline to submit information through the Focus Window Cleaning Platform, in which case we may not be able to provide certain services to you. You may also control the types of notifications and communications we send, limit the information shared within the Focus Window Cleaning website about you, and otherwise amend certain privacy settings. Here is some further information about some of your choices:

Emails and Communications. When you join the Focus Window Cleaning website by signing up for an account, as part of the service, you will receive some emails, targeted to your use of Focus Window Cleaning. You can unsubscribe to all our emails as you wish. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you transactional emails about your account or any services you have requested or received from us.

If you want to delete your account and have Your Content removed from the Focus Window Cleaning Platform, in a way that it can not be restored by us, even if you change your mind, then send an email to hello@focuscleaners.com.

Your Rights

As noted above, Focus Window Cleaning gives users several easy-to-use ways to exercise choices about their personal information in the Focus Window Cleaning website. If you have registered with us and wish to access or update your profile, or exercise certain opt-out rights, you may do so online by visiting the “profile” settings in your account. Additionally, users may also have the right to be provided certain personal information in a commonly used format where technically feasible, and, under certain conditions, to object to or restrict our use of certain personal information. You may also contact our privacy coordinator, as set forth below, to access or amend your personal information, to request that we rectify, delete or stop processing your personal information, to withdraw your consent to our processing, and, if you are an EEA resident, to exercise your opt-out rights or place a data portability request.

Requests should be directed to hello@focuscleaners.com (or at the Contact Us information shown below). Please keep in mind that certain services will not be available if you withdraw your consent, or otherwise delete or object to our processing of certain personal information. We will respond to your request in accordance with applicable law.

Complaints. You also have the right to lodge a complaint with a supervisory data protection authority.

Retention of Your Data

We will generally retain your personal information for as long as you have an account with us. If you wish to “be forgotten” by Focus Window Cleaning (i.e., request the deletion of your personal information from Focus Window Cleaning and the Focus Window Cleaning website), you will need to request deletion by emailing hello@focuscleaners.com. If you delete your account, to the extent permitted by applicable law, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

Transferring Your Data

Focus Window Cleaning is headquartered in Canada. We may subcontract processing to, or share your personal data with, third parties located in countries other than your home country. Your personal data, therefore, may therefore be subject to privacy laws that are different from those in your country of residence.

Personal data collected within the Canada may, for example, be transferred to and processed by third parties located in the United States. In such instances Focus Window Cleaning shall ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that appropriate technical, contractual, and organizational measures are in place.

Links to Other Websites

The Focus Window Cleaning Platform may contain links to third-party sites or online services. We are not responsible for the practices of such third parties, whose information practices are subject to their own policies and procedures, not to this Privacy Policy.

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us at hello@focuscleaners.com or send mail to:

Focus Window Cleaning
Attn: Privacy
130-919 Center St NW, Calgary AB Canada T2E 2P6

Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on this page. If we make any changes to this Privacy Policy that materially change how we treat your personal information, we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice in the Focus Window Cleaning Platform or to your email address of record, and where required by law, or to your phone number of record, we will obtain your consent or give you the opportunity to opt out of such changes.

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